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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How can I trust on your quality?

Answer:

1. All of the machine be tested successfully in QiangDi workshop before shipment.
2. We supply one year warranty for all equipment and lifelong after-sales service.
3. We can test your material in our equipment before place the order, to ensure our equipment is suitable for your project.
4. Our engineers will go to your factory to install and debug the equipment, they will not be back until these equipment can produce qualified products.

What is your superiority comparing with other suppliers?

Answer: 

1. Our professional engineers can make the most suitable solution based on your kinds of raw materials, capacity and others requirement.
2. Qiangdi has many technology research and development engineers with more than 20 years experience, our R&D ability is very strong, it can develop 5-10 new technology every year.
3. We have a lot of giant customers in Agrochemical, New material, Pharmaceutical field all over the world.

What service can we supply for machine installation and test run? What is our warranty policy?

Answer: We send engineers to the clients' project site and offer on-site technical instruction and supervision during the machine installation, commissioning and test run. We offer warranty of 12 months after installation or 18 months after the delivery.
We offer lifetime service for our machine products after the delivery, and will follow up the machine status with our clients after the successful machine installation in our clients' factories.

How to train our staff about operation and maintenance?

Answer: We will provide every detailed technical instructive pictures to teach them for operation and maintenance. In addition, our engineers for guide assembly will teach your staff on site.

What shipment terms you offer?

Answer: We can offer FOB, CIF, CFR etc based on your request.

What payment terms you take?

Answer: T/T, LC at sight etc.

Where is your company located? How can I visit there?

Answer: Our company is located in Kunshan city, Jiangsu Province, China, it is the closest city to Shanghai. You can fly to Shanghai airport directly. We can pick you up at the airport or train station etc.

Our Service

Pre-service:
Act as a good adviser and assistant of clients to enable them get rich and generous returns on their investments.
1. Introduce the product to the customer in detail, answer the question raised by customer carefully;
2. Make plans for choice according to the needs and special requirements of users in different sectors;
3. Sample testing support.
4. View our Factory.

Sale service:
1. Ensure product with high quality and pre-commissioning before delivery;
2. Deliver on time;
3. Provide full set of documents as customer's requirements.

After-sale service:
Provide considerate services to minimize clients' worries.
1. Engineers available to service machinery overseas.
2. Provide 12 months warranty after goods arrive.
3. Assist clients to prepare for the first construction scheme;
4. Install and debug the equipment;
5. Train the first-line operators;
6. Examine the equipment;
7. Take initiative to eliminate the troubles rapidly;
8. Provide technical support;
9. Establish long-term and friendly relationship.

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